It’s human nature to dislike or even hate someone who has done them wrong in the past. If a salesperson has crossed them in the past, guess what? You, as a salesperson, are categorized with the rest of them. Here are some of the reasons people don’t like salespeople. it’s important to know these so you can work on avoiding these and it will help to build rapport. Read the rest of this entry »
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Now that you’ve asked your customer a series of probing questions, it’s time to move onto the next step of the sales process. You’ll be using that information you obtained to hone in on a product or service you offer and recommend it to your customer. Let’s take a look at the key parts in this step.
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If you work selling a product or service, you have to know what exactly it is you sell. Obviously you know that you sell cell phones, or cars. But you have to be more specific, which cell phones or which cars. Don’t let me hear you say, “I sell Mazda cars” or “I sell Samsung cell phones.” You have to know which model numbers, what features and how they differ from your competitors products, that’s product knowledge.. Let’s examine why it’s so important to have product knowledge. Read the rest of this entry »
GHTime Code(s): 7c617 35becPopularity: 89% [?]
So you’ve followed the steps to a successful and honest sale, and everything went great. You built rapport, you connected with your customer, and they trust you. Don’t waste all that effort you put in by not ensuring that they would come back to you for future purchases. We’re going to be discussing repeat customers and how you can ensure they come back to you. Read the rest of this entry »
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